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hello, i signed up for the three month promo on my desktop, now when i open the app on my phone it just gives me the free version.  How do i log on from my phone to get all the features.


1 Reply

Hey! Welcome to the Spotify Community 🙂
I'm not glad to hear that you are having trouble. May I ask you to confirm that the account you subscribed to and the one you are logging in to are the same?


When you successfully upgrade to Spotify Premium, you receive a confirmation email. Please make sure, that when you are logging in to the account, you are using that username on the email.


If its a ten digit number, use the log in with facebook tab.
If you are having troubles finding the right account, please come back to me and we can look into some further troubleshooting. Best of luck 🙂
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Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rising Star | Rock Star Program
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