logging in

[Therealsud]

Plan

Free

Country

 USA to India

Device

Windows, iOS, and Android devices

Operating System

Windows 10, iOS 10 and Android Oreo 8.1.0

My Question or Issue

 So, I moved from USA to India permanently. I am aware that Spotify has not been released in India yet. But, I had been using Spotify for the past 3 months and I had no problem until now. Spotify logged me out of all my devices and doesn't let me log in using my email ID or username. It says that error code 408 that does not let me use Spotify for free for more than 14 days in a foreign country. It asks me to change my country by editing my profile, but when I try doing that, the website does not give me a list of countries I could switch to. It does not let me switch my country from USA to a different one. On a side note, I can log in on Spotify web player. The problem exists only when I am trying to do that using the Spotify application. It would be great if someone could help me fix this problem. 

[Billy-J]

Hey @Therealsud, and welcome to the community.

Hope you're doing great! 

Sorry to hear this. Could you try resetting your password here?

Let me know how this goes 🙂 

[Therealsud]

Hey Billy,

I really appreciate that you have offered to help me. I followed your directions and changed my password through the link you gave me. Unfortunately, once I tried logging in again, I was given the same message. Hopefully, you could fix this issue some other way. Thank you

[Billy-J]

@Therealsud.

Thanks for the info! I'd recommend contacting Spotify customer support as they can take a closer look.
You can contact support here.

Have a nice day 🙂