login and account

[mmcfee06]

i have a premium account which never works. the albums ive downloaded never stay downloaded and when i want to listen to them, i cant. I just tried to uninstall the app, thinking maybe that would help... and now its not letting me sign in. Ive tried signing in via facebook and email cuz i couldnt remember which one i used... i reset my password thru email and its still saying its not working.. and it says i never used facebook...

getting annoyed at it never works 

UPDATE:** i was just able to sign in... but now all my hundreds of songs are gone... just awesome (thumbs down)

[LoganHelps]

Make sure you are on the same account. That is unusual! I am sorry this is happening

[LoganHelps]

Please try a soft reset and clean reinstall for me if you don't mind. Then if it happens again please tell me your device model, OS version, and Spotify verison!

Thanks,

Logan

[LoganHelps]

Also can you make sure that this isn't a duplicate account, does it have premium?

[mmcfee06]

ive got an LG G3

i have reinstalled it, all of my songs r gone. Visa tells me im paying for it monthly, yet in my new install, its asking me to "go premium" 

its the same email im getting account info on

[LoganHelps]

Alright @mmcfee06,

I am sorry you are still experiencing issues, It seems you have a second account. If you still have issues with your premium account go ahead and contact Spotify, as they can have a look backstage and help more than I can. Here are the links:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares (DM)

Facebook: https://www.facebook.com/SpotifyCares

There's also Spotify live chat here: https://support.spotify.com/contact-spotify-support/

I am sorry you don't have access to your music and I hope it gets solved 🙂

Thanks,

Logan

[mmcfee06]

Hey! So just this morning I tried one last time.. and it worked! All my
songs r back and r still there tonight.. I even downloaded some more which
stayed 🙂
Thankx for helping! Sorry I was so annoyed lol

[LoganHelps]

It’s okay! Glad it was fixed! Hope you have a great day and if you don’t mind clicking ‘ACCEPT AS SOLOUTION’ on my soultion, that’d be great! Have a great day!