login impossible - 408 error but correct country

[kermit_frosch]

Plan

Free

Country

Sweden

Device

both Iphone 6 and Macbook Late 2013

Operating System

iOS 12.4 resp. MacOS 10.11.6

My Question or Issue

I don't succeed in logging into my spotify player (neither the iOS app nor the OS X app). I both cases I receive the 408-error stating that I need to adjust my profile's country to continue streaming. However, the country listed in my profile setting is correct and the one where I reside in (Sweden).

I noticed however that I can successfully log in to the webplayer/openSpotitfy.

I appreciate any help and guess/hope that this shouldn't be a big issue to iron out. Thanks.

Kermit

[OneByBoo]

Hey there @kermit_frosch,

thanks for posting !

Can you please use this help page to locate all accounts listed with your details ?

This way we can determine that you're trying to log into the right account.

Waiting to hear how it goes 🙂

[kermit_frosch]

Hi @OneByBoo

thanks for addressing my issue - unfortunately, there's only this one account I'm using (which as stated works for the webplayer but not for the OSX-app nor the iOS-app)...

This feels somewhat strange  - I just hope we find an easy solution 🙂