Help Wizard

Step 1




Can you help me find my user name? Also concerned that my account has lapsed. Did not see payment deducted?

1 Reply

Hey @rbellah, welcome to the Spotify Community!


Hmm, let me see if there's anything I can do to help you ๐Ÿ™‚


To find your username, all you need to do is get in contact with Spotify support and provide them with the account information you do know (email or Facebook account, payment info, etc.). The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. You can also use the online contact form on this website if you would prefer to communicate by email. They usually respond within 48 hours.


Once you're logged in, you can go to and see if your subscription has been renewed.


Please let me know if there's anything else I can do to help you! Happy listening ๐Ÿ™‚

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