lost my account

[harrymglenn]

Installed spotify on my mac and it shows me having a free account when I have  premium one, tried logging out and back in to no avail. It shows me as having a premium account on my phone so I tried logging out and back in on that and now all my music has gone and that is also showing me as having a free acount. Would really apprciate any help as I dont want to lose all of my music!

[Maxim]

Hey @harrymglenn,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.