lost playlists and premium PLEASE HELP

user-removed · 2015-01-24

I have had to change my face book password recently and now my Spotify account has no premium and all my playlists are gone, somehow I can still access Spotify from my iPad app and all my playlists etc. are there but when I log in to Spotify from the desk top app with my user name and password everything is gone and I have the free version. When I log in with my face book details it says 'Spotify desktop client communication failed.'

I did manage to log in using Facebook details from the web player - it has my face book profile pic etc. and details of payments made for premium but still says I only have the free version.

This is so frustrating. I am paying for this and cannot access any of my playlists on my pc of phone....PLEASE HELP I do not want to lose my playlists.

MattSuda · 2015-01-25

I suggest you contact support so they can help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere