me pasaron a cuenta Free y pertenezco a una cuenta DUO Premiun

[#1]

soy invitada a DUO Premiun de Martín Toquero desde enero y de repente pasé a cuenta Free. El paga mensualmente con débito automático ambas cuentas

[Joan]

Hi there,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community. Firstly, both you and the owner should check your account pages to see the statuses of the subscription. If the owner still has the Duo plan, but you are no longer a member, it might mean that you were removed by the system for security reasons. The owner can try to invite you again. If however the owner also doesn't have the subscription, then perhaps his payments were actually unsuccessful and the plan itself was cancelled. He should then double check his receipts to see what happened.

Hope this clears things up.