misleading offer?!

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misleading offer?!

FatBox
Casual Listener

Hi,

In (12/20/16 @ Netheland )There was banner with an offer 3 months in the price of one.
I've completed the payment and then after 1 month my account has been changed to free!

Can you fix this issue please! 

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Solution!

Maxim
Rock Star 24
Rock Star 24

Thanks for letting me know.


Since the beginning of December 2016, iDeal is only available as a PAYG (pay-as-you-go) payment method.

 

Unfortunately it was only possible to claim the offer if you've used a recurring payment method (eg. Credit Card or PayPal).

 

Hope this helps!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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4 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @FatBox,

 

What payment method have you used?

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

FatBox
Casual Listener
I've used: Spotify website payment via ( iDeal ABN-AMRO )
Solution!

Maxim
Rock Star 24
Rock Star 24

Thanks for letting me know.


Since the beginning of December 2016, iDeal is only available as a PAYG (pay-as-you-go) payment method.

 

Unfortunately it was only possible to claim the offer if you've used a recurring payment method (eg. Credit Card or PayPal).

 

Hope this helps!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

FatBox
Casual Listener
Thanks!
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