my account has been deleted

[js2122]

my credit card was stolen - spotify sent me a few emails about it being declined and when i went to finally login and update my credit card details i don't appear to have an account anymore!  i tried to reset my password and it's saying no account is tied to my email address.

also - your "contact" form isn't working from the help page.  i can't figure out any other way to get in touch with your customer service.  no email address/ no phone/nothing.

could some please respond from spotify so that i can get my old account up and running.  really awesome company - there's literally no way to reach out to you.

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form (alternative link!) and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Sam]

js2122 - You should be ok to log in with your Facebook details, have you tried these? Let us know how you get on!