Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

my account is maybe hacked ? i got automatically logged out!

my account is maybe hacked ? i got automatically logged out!

Plan

premium

Country

 united states

Device

iphone 6s

Operating System

ios

 

My Question or Issue

 i was mysteriously logged out of my spotify account when i tried to log back in it was saying thats not the right password even though it was so then i tried to aquire a new password but then they told me the email i had wasnt linked with my original account so i made another account with the same email linked to my old account  and a new password in hopes it would obtain all my music but it just made it worse so now my email is linked towards the new account and not the old. when i try to get a new password it send the request to someone elses email not mine i dont know what to do so i looked up my old account from my new one and the old account was still there and so was my public music i really am in distress im a struggling college student who needs my money and the premium is going to renew in 2 days or less and idk who has control of my account please please please help!!!!! i dont need my card information or my personal playlist stolen 

Reply
1 Reply

Hey @user-removed,

 

Thanks for reaching out.

 

It does indeed sound like someone has gained access to your account. I'd recommend checking out the "Someone has taken over my account" support article for the next steps to take.

 

As your email address has been changed, please go straight to step #2 in the support article.

 

Let me know if you have any questions. Have a great day 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts