Help Wizard

Step 1


my account was charged by you but my account is still paused.

my account was charged by you but my account is still paused.

I recently played off my Spotify bill, the charge is visible in my account yet my premium is paused. My music or my money would be appreciated.
2 Replies

Hi @Riaken, welcome to the Community!


Please follow the steps bellow and let me know if this helps you:


  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.



If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.


BittencourtSpotify Star
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I did all that, the subscription was canceled, but it is now day 2, that charge is still in my account and I still don't have access to premium, which now I can't buy because my money was taken from me. By your program.

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