my account was downgraded

[user-removed]

Plan

Free/Premium

Country

Israel

Device

Redmi Note 7

Operating System

Android

My Question or Issue

I created my account in July and joind the primyum in the same month.

Every thing was working fine until one day an iretating song called "time to say goodbye" started to play all the time, end even wene the upp was closed.

So I tried to log out and in and now I have again the free account and with no history.

I see that the payment has started.

Please help me fix the problam

Priya

[Billy-J · Accepted solution]

Hey @user-removed, thanks for reaching out to the Community!

I'm sorry to hear this.

I'd recommend checking out this support article for what to do next.

Have a great day 🙂