my spotify account playlists and history got erased when I reset my password

[user-removed]

I currently use Spotify Web Player and the app on my phone, but when I downloaded the app on my computer (Windows 10) I forgot my password and decided to reset it. However, it changed my username to a bunch of random letters and numbers, and all my history of songs that I favourited, or playlists all disappeared. Does resetting your password basically delete your account??? I'm currently extremely disappointed, and was wondering if anyone could help explain, thanks! 

[Jose_M · Accepted solution]

Hi there!

Not to worry, your Spotify playlists haven’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

If you’re definitely logged into the right account, but you’re still not seeing some playlists, I’d suggest reading this Spotify Answer for the correct steps.

Hope this helps!

[user-removed]

OHHHHHHHHHHHHH... I've looked into the webpages that you linked, and I have indeed accidentally made a second account. Thank you so much for your help!! 

[Jose_M]

Hey! I'm glad to hear your problem was solved 🙂 Make sure to let me know if there's anything else I can help with.
https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=V9EEOORsQe62iaMt15dWqA

[RileyAdams1]

so my issue is that my spotify library shows its a second account but my spotify homepage is the homepage of my primary account and i dont know how to fix this. i have all my playlists on my homepage but in my spotify library theres nothing. this happened after i reinstalled the app

[MihailY]

Hey @RileyAdams1,

Thanks for reaching out.

Can you please send us a few screenshots illustrating the issue? Also, let us know if you've checked the suggestions in this thread.

Keep us posted.