my spotify profile is hacked

[Henrikwdm]

 Ok, so someone has hacked my spotify. He has changed the e-mail, and the password, but i can still log inn using facebook.

Pleas help me get my account back 🙂

[Henrikwdm]

btw, <removed> is not my e-mail

[Amarro · Accepted solution]

Hello and welcome to the Spotify Community!


You should get in contact with the customer support by using this contact form or via Twitter @spotifycares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

Have a nice day and thank you very much for you patience! 🙂

[Henrikwdm]

I cant do that, because the e-mail listed on this profile: " therandomguy99@gmail.com" is not mine, it belongs to the hacker. The hacker has changed the password and the e-mail off my account. the only reason im still able to log in is because og the "log in with facebook" function.

please help

[MattSuda]

I suggest you contact support using this alternative contact form so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.