my spotify says that the email and password and combination is incorrect

[TryLuca]

My Spotify account is connected to Google but when im trying to Connect it says “email and password is incorrect”. I was connected on the App but it disconnected me and now i use another mail and my account is still there with my playlists. What Can i do to have it back?

[Billy-J]

Hey @TryLuca, thanks for reaching out to the Community!

I am sorry to hear about this. In this case, you may have to create a password to log in with your email address instead. You can do this by following these steps: 

1. Go to the password reset form.
2. Enter your Google email address.
3. Check your inbox for an email from Spotify to reset your password.

This means you don’t need to use the Google button to log in. You can enter your Google email address and the new password.

Let me know how this goes!

[Ceezahleo]

I tried that didnt work. Instead had me re log in w a new account. I have premium, just paid it, had a phone issue now im trying to reinstate my account on another device wont let me. Keeps saying the username doesn't exist when i saw it for myself. None of these articles have helped in retrieving my account. Worst part is there is no actual help. Something so simple gets more frustrating w every attempt, so what am i gonna do? Pay premium again? These issues of logging in under various methods is annoying. 

[Billy-J]

Hey @Ceezahleo,

I’m sorry to hear that you’re having trouble with this. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

[Ken80]

Plan

Premium

Country

Australia

Device

ipod touch iOS 9.3.5

Operating System

iOS 9.3.5

My Question or Issue

After following advice from an older post ( https://community.spotify.com/t5/iOS-iPhone-iPad/iOS-Using-spotify-on-older-unsupported-systems/m-p/... ) I managed to download an older version of Spotify onto the ipod described. I am unable to Log in however as when I punch in the same email and password which allows me to log in to Spotify on my phone and macbook a message claiming that "Your email and password combination does not match a Spotify account. Please try again" appears.

Might the fact that I am a member of a family plan and not the plans manager be the issue? Any help would be appreciated.