never got a email to upgrade

[user-removed]

Hello there!

My boyfriend arranged a upgrade for my birthday. He has paid the subscription. 

The email to upgrade my account i never received, even not in my spamm.

How can i upgrade my account? Is there a way to get in contact with spottify instead of this forum?

Greets Denise

[jean3601]

Hey @user-removed, Welcome to the community! 🙂

Lets try figure this out for you:

How did your boyfriend Pay for Spotify?

(Happy Birthday by the way!!! :D)

https://open.spotify.com/track/52OPq7wufdMKNPjaaMYmzf

[user-removed]

by paypal, he received two emails.

It so weird because he had to pay 59,94 euro and 9,99.

[jean3601]

@user-removed

Okay Well lets try a little Troubleshooting:

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

[user-removed]

Hey Thanks for thinking with me!

Its still a free account, in the email there is no username or a 10 digit number 

;-(

[jean3601]

@user-removed

Mmm okay then I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

I would personally Contact @SpotifyCares, they are a lot faster, and they should be able to sort this out fast 🙂

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂