no puedo acceder a mi cuenta en mi celular, mensaje de modo offline

[MarielaLopez]

Hola, necesito su ayuda por favor. Intento entrar en mi cuenta por medio de mi celular aún cuando está conectado a internet menciona que necesito conectarme porque mi cuenta aparece offline.

[Alfredo]

Hey @MarielaLopez, welcome to the community!

Right now, the community is supported in English. I hope you don't mind me replying like this.

If this is happening on your Android device, you can find more info about this issue here. I suggest reinstalling Spotify to log back in.

In case this is happening to a different device, make sure you're entering the correct log in details. You can also try checking these suggestions to see if you have multiple Spotify accounts.

All the best.

[Millerguz]

Ya hice todo eso y me sigue apareciendo modo offline