no puedo ver a los integrantes de mi premium family

[cecimozzoni]

hoy sume dos integrantes a mi family plan. no tenian usuario en el momento de l a invitación. una vez aceptaron crearon el usaurio y no los puedo ver en mi lista de integrantes. como hago? a ellos le figura una cuenta free.

espero la respuesta

[Luan]

Hey, @cecimozzoni 
Welcome to Spotify Community and thanks for reaching out here!

I hope you don't mind I'm answering in English...

First of all, could you double-check your Family dashboard and tell me if there is any member in your plan? If you cannot see anyone, the most recommendable is that you send them invitations again. (You can do it through the Family dashboard as well)

After sending them the invitations, the invitees need to log in their own accounts, so if they are using the same device, is necessary that they double-check if they are logged in their own accounts and if they aren't, the owner of the account that is open on the device needs to log out first. 

If you continue experiencing some issues with the invitations, your invitees should click on the link using an incognito tab of their browser and try again. 

More information about the Family Plan can be found here:

• Premium Family

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg