no spotify premium. still spotify free, no email from spotify, but I've payed for it.

[user-removed]

I made spotify premium 0,99 cent for 3 months. I clicked on "agree and pay" . (Before I had to create a password for a Paypal account, which i didn't had at this time). Well after I "agreed and payed" I was at my new paypal account. There was no sign oder message from spotify that i payed it REALLY and that I have my spotify premium account. In my emails there were no emails from spotify, just one from paypal, that I have to admit my paypal konto with my email adress. I checked my Credit Card account and there are 2 Euro missing. That's strange because there should be missing just 0,99 Cent. Whatever, the problem is, that i'm still using spotify free. I re-installed everything on my phone and Computer. Can you help me?? And normally you're getting an email from spotify, aren't you?

[osornios]

@user-removed

Have you used the same paypal to pay a similar promo in the past?

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.

In any case, you should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.