Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


offline device help

offline device help

I need to remove some offline devices but that option isn't available on my account on the left of the menu. I have the family plan. 


Thank you!



Screen Shot 2020-01-25 at 7.24.22 AM.png
2 Replies

spotify removed the option cause why ? cause **bleep** spotify just like 2fa has been asked for over a decade

Hey there @rachelibbison,


Thanks for reaching out here and welcome to the Community!


If you need help with your downloads, we suggest to check out this support page. Should you not find the answer to what you're looking for there, let us know what your issue is and we'll be happy to help you out.


In the meantime, if you want the Offline Devices back in your Account Overview, you can head over to this idea and add your +VOTE.


Spotify Staff will look into this idea once it reaches the necessary amount of votes. More information about how the Spotify Idea Exchange works can be found here.


Hope you'll find this info useful. Give us a shout if there's anything else you need help with 🙂

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts