Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

oh my goodness, help!

oh my goodness, help!

 

 So this is going to be mildly confusing. I have 2, possibly 3 spotify accounts. Two of which I can access no problem. I recently just subscribed to a premium trial and want to cancel it before I get charged. When I go to the account section inside the app it tells me the subscription I have and then the username is just a ton of random letters and numbers. Not the email linked to this account. I can't remember which email I used and have no way of cancelling! 

Reply
1 Reply

Hi there!

If you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify with.

If you want to change the email address linked to your Spotify account, I’d recommend reading this article.

Let me know how it goes!

Suggested posts