over.payment

[jeffgt333]

I have been charged..7 times. from. December 6.

[jeffgt333 · Accepted solution]

I would like to have this problem.put Wright it has been going on to long. First thay offer me to month free premium then I had to do a factory reset. On .17
March so I had to sign in again to premium .on the 19
March I was charged again now I.have been offered.one month .till.that. can.sort it

[MattSuda]

If your problem is still not solved,

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you have not contacted support,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.