pAID FOR pREMIUM BUT STILL ON FREE MODE

[rommel123]

Just paid premium but still on Free mode. already followed advice on logging off and on again but not successful. Already enjoyed free 1 month in the past then allowed it to be discontinued. Then after monthss, i paid for premium but still on Free mode. its been 3 days.help.

[Jacob]

Hey @rommel123, welcome to the Spotify Community!

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

[rommel123]

yes i did, with a receipt number

[Jacob · Accepted solution]

@rommel123,

Could you triple check you're logging in with the username included in the receipt confirmation email?

[rommel123]

Hi Jacob,

Yay!!! was able to log in . Was using my email add before coz twas what i used when i paid, upon checking i had diff log in which was jus my name w/o the @yahoo.com.

Thanks much, you are a Godsend!!!!

[Jacob]

@rommel123,

Glad to be of assistance!

spotify:user:askrockstars:playlist:4yFHK4oYOuQ1HAAAt5brF3

Let me know if I can help you with anything else 🙂

[rommel123]

help, shifted to family premium but  invitee cannot log in to premium.  invite code present but upon redirection, it goes to log in page and not the page where there is space for Redeem...