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paid for premiun,got spotify free

paid for premiun,got spotify free

I made a three month trial of Spotify premium 20.12.2015. Order ID: ***********, User: *************. I've charged 9.90€ for Spotify Premium  20.3.2016. On my desktop (Windows 10) exists, however, Spotify free. What should I do to get Spotify Premium, the product I'm paying for. When getting Premium I surely can use it also with other devices such as my smartphone (Android/Huawei)

 

Best Regards

 

************

************

************

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2 Replies

Login to your profile on the website to check your subscription status.

 

If everything's ok, use the same credentials to login to spotify in your smartphone, and you'll be set.

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Hey @1130109294, Welcome to the community! 🙂

 

Here's what to try if you've upgraded to Premium but don't see it in the app.

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

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