password correct, but can't login

Tinman1 · 2025-11-03

Plan

Free/Premium

Country

Australia

Device

(iPhone 13

Operating System

(iOS 10,

My Question or Issue

I have reset my password on my computer, but when I try and login on my phone it tells me my password is incorrect!

Billy-J · 2025-11-03

Hey there @Tinman1, thanks for reaching out to the Community!

Can you let me know if you have any difficulties logging in via your computer? If not, please try a clean reinstall of the app following these steps. You can also send me a screenshot of what happens when you try to log in. Make sure to hide sensitive info when posting to the Community.

Keep me posted.

Billy-JSpotify Star

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