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password - not reciving any email with a new password

password - not reciving any email with a new password

Hallo

I have tried to reset my password so I can log in without my facebook acount is active/logon. When I ask for a password, it says that an email have been sent. But no email is coming. I have tjecked the spam folder. Can you help ?

 

do you need my acount info?

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1 Reply

Hey @thorbjorn2200

 

Did you sing up to Spotify using your Facebook account, and now the Facebook account is inactive and you can't login to Spotify? Am I understanding your problem correctly?

 

https://support.spotify.com/account_payment_help/account_settings/i-want-to-use-spotify-without-face...

I suggest you contact support so they can help you transfer all your stuff to a non-Facebook Spotify account that uses a username and password to login. You will need to create a new Spotify account that uses a username, and include that username with the description of your problem when you are contacting support.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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