password reset ok on internet - but still cannot log in on app

[daviditkin1]

Hi all,

I cannot seem to log in to Spotify through either my mac or my iphone, even though I can access and change my password through Safari.

I have tried logging in through other devices too, but to no avail.

Thank you in advance for your suggestions!

[Jason]

Hey @daviditkin1

Thanks for posting in the Community.

This sounds like something for our Accounts team to take a look at. Could you reach over to them at https://support.spotify.com/contact-spotify-anonymous/? They'll take a look behind the scenes for you.

If you receive an automated reply, get back to it and this will make sure your email gets through to the correct team. Also, if you post your 8 digit case # here, we'll make sure the right team get onto this for you too.

I hope this helps out.

[daviditkin1]

No my situation is still not sorted, and I am still paying for a product I don't have any access to!

I really like Spotify, but cannot log in at all! Of course I can still access to my account through an Internet Explorer, see account details etc, but not on app.

Please help