pay pal payment problem still unsolved

[moniunia]

Just wanted to say that customer support service in POLAND is a joke. They hired foreigners who probably use translator to communicate with their clients in Poland and they are pretty much useless.

I had problem with pay pal payment this month, they charged me money, but I got the same message as everyone saying that there was a problem with my payment and that I should update my payment info, which I did and then got charged AGAIN. Those ladies from "customer support" downgraded my account to free, even though the payment was taken from my account (TWICE) and I presented them with transaction number or whatever. I just wish Spotify would take their clients EVERYWHERE equally seriously and actually hire people that can solve problems.

I just don't know who else I could message, as I'm done talking to the Polish customer support service because they are clearly unable to solve my problem and expect me to sign up for the premium account ONCE AGAIN (they actually said that) and pay again, I guess? And I'm not doing that. Omg, I haven't been this annoyed with a customer service in a long time lol.

[willsup1122]

Try to log out of pay pal and log back in. That's what helped me