paying for premium but only receiving free version

[peakchalets]

My android phone would not sync , i tried contact spotify twice with no reply (no  not in spam either) so realising i was on my own i tried removing app  prom the phone and reloading,  didnt help, then i tried removing from my computer and reloading, success the phone now sync's .

Unfortunatly my premium services have diapeared along all will records of payment , i have sent another massage showing my paypal reciept to prove i have paid for premium but am not holding my breath for a reply, where do i go now i am paying for somthing i am not recieving and spending too much time trying to sort out, stressed and anoyed !

[meahtenoha]

Hey Peakchalets - I'm having trouble locating your Premium account. 

I can see you've got an account linked to your Facebook but this is only on the 48 hour trial.

I've just sent you an email. If you could get back to me with that PayPal receipt it'd be a great help. 

[peakchalets]

I have sent you the pay pal reciept via email , please let me know you have recieved it, it is our 3rd reciept as we have been running premium for 3 months now! not sure what is going on.

[meahtenoha]

Hi Peakchalets - Yep just received your PayPal receipts.

I've sent a response directly to the case you've opened--thanks!

[andyysays]

Hi there, I am having the same issue. My desktop recognizes I renewed my premium membership, but my phone says I'm still in free mode... how can I fix this? very annoying when I'm at the gym... 

[Peter__]

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@andyysays wrote:

Hi there, I am having the same issue. My desktop recognizes I renewed my premium membership, but my phone says I'm still in free mode... how can I fix this? very annoying when I'm at the gym... 

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

[user-removed]

Hi there,

I just got £9.99 debited on my bank account from spotify and since that spotify recognizes my account as a free one...

Thanks

Arthur

[Peter__]

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@user-removed wrote:

Hi there,

I just got £9.99 debited on my bank account from spotify and since that spotify recognizes my account as a free one...

Thanks

Arthur

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Hey Arthur! Welcome to the community 🙂 

Is your account showing as premium on your online overview? 

Its amazingly easy to accidentally have two accounts, so be sure to try your Spotify username as well as your Facebook details. 

Peter