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paying for premium, not getting it

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paying for premium, not getting it

Avatar of rme_s
Casual Listener
2013-09-20 12:50 AM
Since two months I'm paying the subscription fee for Premium. My account details state however that I am using Spotify Free. Could you please get me what I am paying for? Thanks in advance.
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Avatar of Thedev
Community Legend
2013-09-20 09:42 AM

Hello, rme_s! Have you tried signing in using your username and password and your Facebook details on the desktop (it is possible that you have two seperate accounts). Let me know if this works for you!

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Avatar of Thedev
Community Legend
2013-09-20 09:42 AM

Hello, rme_s! Have you tried signing in using your username and password and your Facebook details on the desktop (it is possible that you have two seperate accounts). Let me know if this works for you!

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Avatar of Sam
Spotify
Spotify
2013-09-20 09:44 AM
rme_s - thehidd is right, you have 2 accounts here. If you log in with your Facebook details, you should see your Premium.
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