payment declined

[tiesto84]

hi. my payment was declined on my debit card and my account was suffcent. I subscribed for premium and i'm worried i can't play songs offline. the error i recevied Payment was declined. You may need to check that your card is enabled for international e-commerce. Contact your bank or use another payment method.

please advise

thank you

[osornios]

You could try a different payment method, like paypal or a gift card, depending of your country.

[tiesto84]

I don't use paypal or have any gift card. spotify doest not accept debit cards?

[osornios]

depends on the country. were are you from?

[ss_]

Hi... Can u solved this? i had same problem also

[Nurmanlazim94]

I had prem spotify too for 2 ringgit last time. Now it wont proceed with the transaction. Can anyone help me?

[osornios]

@ss_ @Nurmanlazim94

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

[Nourvie88]

I have these type of problem.. any1 can help me?

[osornios]

@Nourvie88

Debit cards are not as reliable as credit cards for payment.

Be sure that your payment card country matches your country in profile, and the country of your IP address.