payment done, account not upgraded

[rafaelhbb]

Some weeks earier, I tried sign to upgrade to Premium and completed all payment requirements. Then I recive msgs that "i have already done the free trial with that credit card", making impossible to go Premium.

So today I recived my credit extract that has the 1,99 Spotify debited day July 15th.

"21/JULY - ECOMMERCE*SPOTIFYCOM SANTANA DE PA - BR - R$ - 1,99"

That's how it is described on the cred bill.

I want help to know if the payment debit makes me a premium user or I can't and it will be canceled and refund?

Awaiting your response.

[jean3601]

Hello @rafaelhbb, Welcome to the Community! 🙂

You can check if you have a premium subscription here

if you have a premium subscription and have not recieved premium benefits try logging out and back into the spotify app

if that does not work use this guide to help you troubleshoot

I hope this Helps! 🙂

[rafaelhbb]

thanks for the reply but I see many people posting, since 2012 til date, on the guide post, that they were charged and getting no Premium update.

I saw that I was unable to do de premium for 1,99 for 3 months, when I completed the credit card information, and "paid" then this information was showed.

Then I receive the a bill charge, 1,99 by Spotify. But my account shows "free" and not "premium".

So, I'm trying to know how I was charged, even not be eligible? And if it was done right, why I'm not premium?

Hope I could explain better. Still awaiting for a solution for you.

[jean3601]

@rafaelhbb,

Have you tried logging out and back in?

If that doesmt work please try a  clean reinstallation

[rafaelhbb]

Thanks for your reply

Yes. I have. And I'm not saying that I use the app system. All I have done was using the web site where we can find all informations up to date.

So, my problem is not and app or log in issue, it's that I was eligible to get the 1,99 promotion, and sunddenly I was charged tax as I saw my cred card extract.

I don't know that this "forum" is a "normal people" communiy or that it has Spotify emploeeys that can check out that data information, and answer man what happened.

I'm not trying to fix a problem, or make it work. I want to know what happened.

Thanks for the attention.

[jean3601]

@rafaelhbb

The 1.99 that was debited from your account is a payment for premium, if this payment was sent then you now have a premium account 🙂