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Hello i recently payed for a student account so i could have music on my phone in offline mode. I was charged twice and my account on my phone was not activataed. So could you please help i would appreciate if you did.

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@Zaxbys1997

 

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:

 

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login to the website to check the status of your subscription here:
 
 
and also check your receipts here, to see the duplicates:
 
 

With all that info, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

osorniosSpotify Star
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