payment

[1289823762]

I have a new debit card and the payment was done

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I received a message that my payment was not done and as you can see the payment was done by my debit card.

I did the changes before that you do the charge on my debit card.

Now I cant' listen all my plaslists because I'm not premium anymore, but I did my payment.

Please help me.

[jean3601]

Hey @1289823762, Welcome to the community! 🙂

I have edited your post and removed some personal information 🙂

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

I hope this helped! 🙂