payment

[WilliamDancey]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have tried unsuccessfully to cancel a Premium account that I opened in 2021 because I lost control of user name and password. Apparently it was not cancelled because I am still being charged. What can I do to wipe the slate clean?I have already opened a new account with user name Pie Man. If I resubscribe to Premium the rate will be 12.99, over a dollar less than I have been and still am being charged. But I don't want to risk being charges for 2 accounts.

[Maxim]

Hey @WilliamDancey,

Thanks for reaching out.

If you no longer know the username or email address of the account you've used to subscribe to Premium, please reach out to Support so they can try to locate it for you: https://support.spotify.com/article/contact-us/ 🙂