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plan does not change

plan does not change

Plan

Premium

Country

 

Device

Xiaomi mi max 2

Operating System

MİUİ 11

 

My Question or Issue
I purchased the Spotify duo pack, but my girlfriend is a member of another family account, cannot come to my dual pack, it is said to have a replacement once a year.

 

Reply
1 Reply

Hey @spiritofdaisys,

 

Thanks posting here in the Community! We'll gladly shed some light on the situation.

 

Currently there is a limit in place that allows user to change to maximum one other Premium Family/ Duo plan per year. Not that in this period they can switch back to the plan they were previously part of, but will get an error if they try and switch more than once. The 12 months starts from the first time they switch plans.

 

If your girlfriend has already reached the limit for switching plans, one workaround would be for her to start her own Premium subscription. 

 

Hope this helps. Keep us posted if you have any questions.

 

Mihail Moderator
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