playback continuously stops with the second permium duo account

[vivadave2]

Hi, I subscribed a duo account few weeks ago, since yesterday, the second account ( not the administrator ) has problems playing the songs.

Every few seconds the song ( any ) stops and starts again after a short time.
This happens with the windows app, with the web app and with android.

Using the administrator account everything works normally.

How to fix the problem?

[Mario]

Hey @vivadave2,

Thanks for reaching out about this here in the Community.

Sounds like something's not working as expected with the second Duo account you mentioned. 

Since it could be a temporary error, how about performing a clean reinstall of the app across all the devices the account is accessed on? That should make the app ready for a fresh and optimal performance.

Let us know how you get on with that. We'll be here and look out for you reply!