preamium and free account

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preamium and free account

dmolina1234
Newbie

i created two accounts with the same email i think. one is free and the other is premium. i do not remember the email or pasword for either of them. i would like to delete the free one and maybe keep the premium one... i dont know well see.

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Re: preamium and free account

Community Manager
Community Manager

Hi there @dmolina1234, thanks for coming to the Spotify Community!

 

Sorry to hear you’re having some trouble.

 

If you’re not sure, I’d recommend having a quick scan of the email accounts you own, and looking for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify.com. 


We'd also recommend getting in contact with us directly.

 

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

 

The Support team will be able to help you out further and close your duplicate account.

 

We hope this helps :)

/M

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