premium account conflict

[yusufsamsum]

my spotify account is premium and spotify took money from my bank account but although my computer is premium my phone persists on saying that "your account is not premium" i checked both are same accounts but problem still exist.

[MonicaM_Bogota]

Hi, @yusufsamsum!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how you get on.

Have a great day 🙂 

[rockyskids6]

I am having the same problem but the company keeps telling me to look for answer here on this site.....have u received any help?????

[gportosalinas]

I can´t include more people in my family plan. There is a conflict when the other members try to conect to Premium.

It says "whe can´t confirm you live in the same address as the owner of the account"