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premium account hacked

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premium account hacked

Seems I was an idiot and didn't change my password in a while. Seems my account is hacked. 
I was wondering if there was a more direct way to get into contact with spotify or if it was only through the form. 

 

thanks in advance

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Marked as solution

I suggest you contact support so they can help you

 

I have linked the alternative form that allows you to enter the email in manually so that if they hacker changed the email on your account, you'll still be able to get a reply from this contact form.

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Marked as solution

I suggest you contact support so they can help you

 

I have linked the alternative form that allows you to enter the email in manually so that if they hacker changed the email on your account, you'll still be able to get a reply from this contact form.

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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