Help Wizard

Step 1

NEXT STEP

premium account payment change

premium account payment change

I have been a Spotify premium users for a few years but in Nov/Dec 2015 I took up an offer with Spark (a NZ Telecomms company) where they pay for Spotify for you.    At that time I followed the instructions for swapping payment method which included cancelling my monthly Spotify credit card payments.   However I notice Spotify is still charging my credit card.   

 

How do I ensure the Spark telco pays my spotify and the cc charges stop, but I retain my account/paylists etc.

Reply
1 Reply

Hey there!

This is something for our Accounts team. Get in touch via https://www.spotify.com/about-us/contact/contact-spotify-account or via Twitter @SpotifyCares. Let us know how it goes.

 

Keep on rocking 🙂

Suggested posts