Help Wizard

Step 1


premium account payment change

premium account payment change

I have been a Spotify premium users for a few years but in Nov/Dec 2015 I took up an offer with Spark (a NZ Telecomms company) where they pay for Spotify for you.    At that time I followed the instructions for swapping payment method which included cancelling my monthly Spotify credit card payments.   However I notice Spotify is still charging my credit card.   


How do I ensure the Spark telco pays my spotify and the cc charges stop, but I retain my account/paylists etc.

1 Reply

Hey there!

This is something for our Accounts team. Get in touch via or via Twitter @SpotifyCares. Let us know how it goes.


Keep on rocking 🙂

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