premium account set on free

[jayjay84]

Good morning,

I have a premium account, but since a few days it is set on "free".

Please fix this.

Thanks

[JulianA_Bogota]

Hey @jayjay84! Thanks for writing.

Could you log out of your current session and log back in with your username and password? If your Premium account was created with Facebook, try logging in by clicking on the blue "Log in with Facebook" button. If none of this solves the issue, you can try doing a cache search for your username on your device (desktop and Android only).

Hope this helps. Have an amazing day 🙂

[bretteveryham]

Please unsubscribe me from Spotify Free and Premium.Brett EVERINGHAM 6/12 George St Oaks Estate ACT Australia 2620 Email: mrsirnothing1959@ gmail.com 30/072017 ...

[jayjay84]

Thanks for your reply @JulianObsidian. I tried that already without succes. The issues is on my laptop and iphone. 

Also this issue is discussed in the topic below (thought this one was deleted)

https://community.spotify.com/t5/Android/Premium-account-on-FREE/m-p/1783827#M86629