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premium family account not working

premium family account not working

hi, I have signed up to the spotify premium family and trying to send out an invite to my wife, she inputs the correct address but it keeps saying she needs to be in the same country - even though we ARE in the same country and living at the same address.

 

I am using a pc on windows 10, my wife is using a laptop using windows 10 and also tried accessing it using an ipad

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1 Reply

Hi @sh3-a4l_m9zg !

 

Can you ask your wife if she is using a VPN at all? If so she would need to switch this off before trying to sign up.

 

Keep me updated. 

Robert_WRock Star 11
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