premium family account problem

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premium family account problem

jefwall
Newbie

Hi

I have the premium family account with my wife and my son added via invite.

But when I want to listen to my music and my wife hers...spotify keeps asking to change the device to either mine or hers. I though we were able to listen to our own spotty music on premium family...please help

1 Reply

Maxim
Rock Star 24
Rock Star 24

Hey @jefwall,

 

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

 

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

MaximRock Star 24
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