premium not working

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premium not working

jamestownsend
Newbie
I recently.paid 10 bucks with my debit card and i have it in my transaction history but i still remain on free. I dont know what else to do. I deleted the app and uninstalled and restarted phone and really upset i cant use my music. I paid on 6/30/16.
1 Reply

osornios
Rock Star 24
Rock Star 24

@jamestownsend

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

 

In any case, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.
osorniosRock Star 24
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