premium on mobile but showing free on web

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premium on mobile but showing free on web

robakk
Casual Listener

hi,

i've got a premium subscription, but when I log in on the spotify website, or more specific on play.spotify.com, my account shows as free.

Is this a known issue?

thanks!

Robert

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Solution!

Taylor
Community Legend

Hi, and welcome to the community!

 

It should be premium everywhere.

Have you tried using a different web browser? Try deleting all your cookies, cache etc. then logging in again.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
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View solution in original post

3 Replies
Solution!

Taylor
Community Legend

Hi, and welcome to the community!

 

It should be premium everywhere.

Have you tried using a different web browser? Try deleting all your cookies, cache etc. then logging in again.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

View solution in original post

robakk
Casual Listener

sorry, my bad... specifically logging in with my spotify account after disconnecting facebook completely worked fine 😃

thanks, Anthony!

Liam
Community Legend

@robakk wrote:

sorry, my bad... specifically logging in with my spotify account after disconnecting facebook completely worked fine 😃

thanks, Anthony!


You probably have two accounts then - make sure you only login with Spotify on all your devices 🙂

 

Liam

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