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premium payments

premium payments

hi 

 

can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payment?

 

thanks 

Reply
1 Reply

Hey there @niki11, welcome to the community!

 

That doesn't sound right. Premium payments should occur around the same date each month. You can check this FAQ article on changing your billing date. Have you checked with your bank in case it's a payment processing issue?

 

Hope this helped!

K

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