premium randomly stopped working

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premium randomly stopped working

kjjenks123
Casual Listener
Turned off online playing for a night and when I returned to the app when I woke up it said I was using free and would have to resubscribe to premium. This is the second time this has happened to me. I signed in and out and still says I need to re subscribe. Please help.
4 Replies

Re: premium randomly stopped working

Daniel
Community Legend
What does your account page show if you go to www.spotify.com/account? Have you changed your bank details recently?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: premium randomly stopped working

kjjenks123
Casual Listener
It says I have a free account and no I haven't changed any bank information.

Re: premium randomly stopped working

Daniel
Community Legend
How do you pay for premium? Is it through a third party such as your carrier? You need to get in contact with them.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: premium randomly stopped working

kjjenks123
Casual Listener
I pay with a mastercard

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