premium stopped working

[ironmaneddie]

i have premium through vodafone and this morning could not listen to music offline, checked spotify and it says i only have free account, checked vodafone bill and premium payment has been taken???? help please

[MonicaM_Bogota]

Hi, @ironmaneddie!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If this doesn't help, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with the email address linked to your Facebook's account.

You can also use our Contact Form to get email support